Support Engineer (2nd Line)

Location: Cape Town
Job Level: Tier 2 – Wintel
Type: Permanent

Join a leading IT services company as Tier 2 Systems engineer (Wintel Server support)

Duties/Responsibilities

  • Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
  • Perform root cause analysis and remediation of problem records
  • Implement infrastructure changes
  • Be the technical implementer of infrastructure projects
  • Perform proactive maintenance, regular health checking and performance management
  • Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
  • Use ITSM toolsets for tracking all work progress

Requirements

  • Fluent in English verbal and written communication
  • Business etiquette skills for dealing with characters throughout the business
  • Passion for customer satisfaction and service excellence
  • Committed to personal growth, training and writing exams.
  • Able and willing to travel to the UK and Europe offices (current valid passport)
  • Comply with instructions from Team Leader and management
  • Shifts ranging between 07:00 – 19:00 (Monday – Friday / UK time)
  • Provide out of hours standby cover on a rotation basis
  • Work some overtime when required and approved
  • Be willing to work some SA public holidays in return for double pay

Knowledge/Skills

  • Our customer demands our technical teams to pass criminal and credit vetting.
  • Minimum 2 year Windows Server Experience
  • Very strong ability to diagnose and resolve technical issues.
  • Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)

Desirable Knowledge/Skills

  • Understanding of IP addressing, subnets, routing, firewall behaviour etc.
  • Strong communication skills (both written and verbally – English)
  • Server Hardware Management (IMPI) experience – HP/Dell/IBM/UCS
  • VMware Knowledge
  • Citrix Xenapp/Xendesktop Knowledge

Qualifications

  • MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)
  • Desirable Qualifications
  • MCITP
  • VCP501

Deadline for applications is 30/01/2018

For more information, call Nova Buchan on 073 393 9731 or send your CV to Nova@capitaledgerecruitment.co.za